Interested in us creating a custom gifting program for your company, click this link to learn more & schedule a quick call.
Interested in us creating a custom gifting program for your company, click this link to learn more & schedule a quick call.

FAQ

Order & Shipping Confirmation 

You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment.  The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.

Once items are dropped off for shipment, standard shipping in the continental US takes 1-5 business days in transit.

Expedited shipping is available for certain gift boxes, please call (404) 905-9285 to see if we're able to expedite and rush your order. 

Where We Ship

The continental US 

Shipping Costs 

$15 flat rate shipping within the continental US.

Please note that additional shipping costs may incur for any items that are oversized and overweight.  In this instance you'll receive an email and invoice for additional shipping costs.  Once invoice is paid, your shipment will go out.  

"Stolen" Packages

Currently we ship via UPS. We are not responsible for any items that go missing once delivery has happened. For an additional fee we can require a signature for receipt of package. If you would like to take advantage of this option please call (404) 905-9285 at the time of purchase.

Cancellation Orders

You can cancel your order up to 24 hours of purchase as  long as your order has NOT been processed and dropped off for shipment.   

Return Policy

Gift boxes are all considered FINAL SALE and cannot be returned or exchanged.

If you have any further questions, please email customerservice@waitingonmartha.com

Product Substitution

From time to time we may need to make an item substitution. Please note all substitutions would be similar in style and of equal or greater value.